At Home Farmer Fertilisers, we take pride in producing high-quality fertiliser products. If you are not completely satisfied with your purchase, please contact us so we can work towards a fair resolution.
Change of Mind
Due to the nature of our products, we are unable to accept returns for change of mind once products have been opened or used.
If your order is unopened and in its original condition, please contact us within 14 days of receiving your order to discuss a return. Return shipping costs for change-of-mind purchases are the responsibility of the customer.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the incorrect product, please contact us within 7 days of delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging.
Where appropriate, we will offer a replacement, exchange, or refund in accordance with Australian Consumer Law.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Contact Us
If you have any questions regarding returns or refunds, please contact Home Farmer Fertilisers and we will be happy to assist.